A Soft System Perspective on Information Quality (IQ) in Electronic Commerce
نویسنده
چکیده
1 Introduction In spite of the relatively large amount of literature being put out on quality of information in web-based technologies, there is no coherent model or theory bearing on complex aspects and dimensions of information quality (IQ) in that context. This paper makes a beginning in this direction by outlining a soft system framework for understandings IQ in the domain of electronic commerce (EC) in order to improve IQ standards and perceptions by different actors. The growing attractiveness of the Internet and EC has resulted in exciting prospects for organisations to reach out for customers with minimum additional costs. Ensuring information quality (IQ) in the Web page is needed for performing effective interaction with customers through WWW. Yet, the factors that affect IQ in the Web site are unclear.
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